EVERFLEX SECURITY STATEMENT
Last Updated: March 2024
THIS PORTAL IS PROVIDED TO YOU BY ##CLINICNAME## WHO HAS CONTRACTED WITH EVERFLEX, WHO ARE MANAGING AND OPERATING THIS PORTAL ON BEHALF OF ##CLINICNAME##.
About this Security Statement
This Security Statement (“Security Statement”) applies to the Everflex Health website www.everflexhealth.com and www.everflexplus.com (the “Site”) and any associated wildcard subdomain sites and services (collectively, the “Site”), an online platform operated and maintained by Movement for Life, Inc., a California corporation, which does business as Everflex Health (referred to herein as “Everflex”, “us”, “our” or “we”).
Through links provided by Everflex, you may be brought to other websites that Everflex has partnered with, including companies providing claims and biometric screening data, coaching services, and health content. We only control the security of our websites and applications. For the Security Statement of these websites, please refer to the Security Statements of our partners.
This Security Statement explains:
Security of your personal information collected and/or processed through Everflex; and Your Obligations as a User of Everflex.
Everflex aims to maintain strict procedures and standards and take all reasonable care to prevent unauthorized access to your personal information, and to protect the security of your personal information during transmission. Everflex constantly monitors developments in security and encryption technology and will review and update its processes in line with industry standards.
Everflex has taken several security initiatives such as deploying technological hardware and software, policies, and procedures, and addressing operational security issues.
1. SECURITY OF PERSONAL INFORMATION
Personal information supplied by you to Everflex shall be used in providing Everflex's services under the Everflex Terms of Service.
To ensure security, transmission of personal information over the Internet between the browser and the servers in the Everflex portal is encrypted using the proven Transport Layer Security ("TLS") technology, an industry standard security measure available through your browser.
Encryption is a mechanism of transmitting data in a secure manner, where the data is encrypted using a key (this key is provided by a recognized Certificate Authority (CA)).
All your personal information collected and/or processed by the Everflex portal is stored securely in our repositories that sit on our highly secured cloud environment. Only authorized personnel have access to the data repositories in limited circumstances and they are prohibited from making any unauthorized disclosure of your personal data. Backups are performed to ensure that your personal information is safe against system failures. These backups are stored in a secured location.
Everflex, in its goal to protect your information, has implemented various security features, including:
1.1. Firewalls and Intrusion Detection/Prevention Systems
1.2. Anti-Virus Software
1.3. Internal Policies and Guidelines
1.4. Security Assessments and Surveillance
1.5. Server-side Authentication through Digital Certificates
1.6. Data encryption
Where relevant, such as in linked online services, additional security features are implemented including:
1.7. Login ID and Password Verification
1.8. Encryption of Passwords
1.9. Account Locking
1.10. Automatic Log out
1.1. Firewalls & Intrusion Prevention Systems
Firewalls act as filters that control and monitor information flowing in or out of a protected network. Everflex also has an industry standard Intrusion Prevention System to automatically block known attacks from hackers. The Intrusion Prevention System alerts Everflex’s security personnel about possible attacks-in-progress and Everflex keeps audit logs to provide a trail of information.
1.2. Anti-Virus / Anti-Malware Software
With the outbreak of viruses over the internet, it is critical for Everflex to have anti-virus / anti-malware software. Everflex has implemented industry standard anti-virus / anti-malware software to ensure its systems are safe from viruses and malwares.
1.3. Internal Policies & Guidelines
Everflex adopts various policies and procedures for managing system access, system back-ups and other operations management to safeguard access to Everflex’s systems. Several guidelines and procedures have been put in place to minimize potential security breaches and to ensure and protect the data integrity of Everflex’s network.
1.4. Security Assessments and Surveillance
Everflex engages security consultants to perform independent regular periodic security assessments on our security infrastructure to detect and to immediately address any currently known high risk vulnerabilities. Everflex also engages security consultants for continuous security surveillance to detect and immediately address any abnormal activities.
1.5. Server-side Authentication through Digital Certificates
Everflex’s transaction systems are secured with a digital certificate to enable safe communications with our customers. Such a feature ensures message privacy, web site authentication, and message integrity. You will be able to verify the website identity by clicking on the closed padlock icon located either at the top or bottom of your browser window.
1.6. Data encryption
Everflex’s storage systems use the industry standard AES-256 encryption algorithm to encrypt your data.
1.7 Login ID and Password Verification
Your Login ID and Password will be used to authenticate you during logins to online services. To ensure the integrity of your Login ID and Password, Everflex advises you to periodically change your Password and to keep it secret.
1.8 Encryption of Password
Passwords are treated with the highest level of security. Everflex makes use of industry standard technologies to encrypt and protect your Password.
1.9 Account Locking
Invalid login attempts are logged, and the account is locked by Everflex’s system after the allowed login / sign-on attempts are exceeded. Once your account is locked you need to call our Customer Service Center to reactivate your access.
1.10 Automatic Log Out
If there is prolonged inactivity during your logged in online session, Everflex’s system will automatically log you out of the system. You are then required to re-login.
2. YOUR OBLIGATIONS AS USER OF EVERFLEX PORTAL
As a user, you play an important role in ensuring the security of your online sessions when using Everflex’s online services and those services provided through links in the Everflex Portal.
2.1. Review your Account Activities
You are advised to regularly review your account activities. If you suspect any unusual account activity, immediately contact Everflex using the contact information provided below.
2.2. Maintaining the secrecy of your Login ID and Password
You are responsible for maintaining the secrecy of your Login ID and Password. Everflex will not be able to secure your information if you reveal your Login ID and Password to any third party. Everflex’s personnel are not authorized to ask you for your Password.
2.3. Use strong password
When selecting a password do not associate your selected password with anything personal such as names, birth dates, phone numbers or other familiar words. Do use a combination of numbers, lower- and upper-case alphabets and special characters, for example *, %, #, ^, &, and a minimum length of 8 characters for your password.
2.4. Log off / Log out
Never leave your computing device unattended during your online transaction session. Always remember to log off or log out after you have completed your online transaction. You are advised to check your last login date and time immediately after you have login / sign-on. If you suspect any unusual account activity, please contact Everflex immediately using the contact information provided below.
2.5. Keep your computing device’s Operating System (OS) and browser up to date
To secure the information transmitted between your computing devices (e.g., a Personal Computer) and Everflex’s systems, you will need to use a current version of a reputable browser and ensure the security fixes for the computing device and the browser are up-to-date
2.6. Install Internet security anti-virus / anti-malware software
For you to have safe and secure online transaction sessions, you should ensure that you have installed internet security anti-virus / anti-malware software on your computing devices for added protection.
2.7. Clearing your browser
After the completion of your online transaction, to protect the privacy of your information, you are advised to clear the browser’s cache by taking such steps as may be required by your internet browser.
3. Enquiries / Complaints / Communication
Should you have any query / concerns / complaints, in relation to this Security Statement, kindly contact us at:
Movement for Life, Inc. (dba Everflex)
408 Higuera Street, STE 200
San Luis Obispo, CA. 93401
Customer Service: 805-250-3265
E-mail: support@everflexplus.com